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Frequently Asked Questions (FAQs)

General Questions​

  1. What is HalveonCloud?
  • HalveonCloud is the monitoring platform for Halveon temperature and humidity data loggers: device configuration, alarms with e-mail notification, charts and reports, flight configuration and the device locations on a map.
  1. Who can use HalveonCloud?
  • Customers of Halveon whose account was created by Halveon — for example logistics, pharmaceutical and laboratory users who need to monitor temperature-sensitive goods.
  1. Is the platform mobile-friendly?
  • Yes, HalveonCloud can be accessed via mobile browsers.
  1. How secure is HalveonCloud?
  • Each account sees only its own devices and data. Passwords are stored only in hashed (encrypted) form, a password needs at least 8 characters including a number, and repeated login attempts are limited.
  1. Does the platform support multiple users for the same account?
  • Yes. The primary user adds secondary users (e-mail addresses) in the Profile; secondary users monitor and cannot change device settings. See Customer User Access.

Device Management​

  1. How do I view all devices associated with my account?
  • Open the Device List (or the Home page), which shows each device with temperature, humidity, status, network, battery and recording times.
  1. Can I add or delete devices?
  • No. Devices are added to your account and removed from it by Halveon only — neither primary nor secondary users can add or delete devices. Contact Halveon for a new device or to remove one.

  1. What details are available for each device?

    • Device No: Unique identifier.
    • Temperature & Humidity: Current readings.
    • Last Updated: How long ago the device last reported.
    • Status: Configured, Start delay, Recording, Stopped or Not Reachable.
    • Network: Online, Offline or Low Power Mode.
    • Battery (%): Remaining battery.
    • Start/Stop Times: Start and stop of the recording.

  2. What happens to device data when a device moves to another customer?

  • You keep read-only access to its data for the time it belonged to your account: see Former Devices. The new owner sees the data only from the moment of the move.
  1. How do I know if my device is online?
  • The Network column in the Device List shows Online or Offline; Last Updated shows when the device last reported.
  1. A new device cannot be started — why?
  • A device that has never reported to the platform must be switched on with the START/STOP button on the logger; its Start button is greyed out until then.

Device Configuration​

  1. What is the Device Configuration feature?
  • The primary user sets a device's record and upload intervals, modes and alarm limits on the Device Configuration page.
  1. Can I configure multiple devices at once?
  • Not in a customer account: devices are configured one at a time. Halveon (administrators and managers) can configure several devices at once with Bulk Configuration.
  1. What happens if a device exceeds its set thresholds?
  • An alarm starts: the device is marked on the Home page and an e-mail is sent; a second e-mail follows when the readings are back inside the limits. Who receives the e-mails is set in Notification Settings. See Alarms.
  1. Can I reset a device to its default configuration?
  • There is no reset button. Set the values on the Device Configuration page and click Save Config.
  1. Are starts, stops and alarms recorded?
  • Yes. Starts and stops sent from the platform are recorded with the login that sent them, and each alarm start and end is recorded with the reading and the limits. Contact Halveon if you need these records.

Flight Mode Configuration​

  1. What is Flight Mode Configuration?
  • It stores the flights of a device: departure and arrival airport, a radius around each airport and the flight duration.
  1. Can I edit a saved flight configuration?
  • Yes: change the fields or click Remove Flight, then Confirm Flights.
  1. How do I add a new flight mode configuration?
  • Open Flight Mode Configuration, select the device, click Add Another Flight, fill in the flight and click Confirm Flights.
  1. Is there a limit to the number of flight configurations?
  • Yes: up to 5 flights per device.
  1. Why did my flights not save?
  • Flights are saved only when the device platform accepts them. If it does not, the message "Failed to configure Flight for the device: …" shows the reason and the saved flights stay unchanged.

Device Location and Map​

  1. How do I view my devices on the map?
  • Open Device Location on Map. It shows the last reported location of each device.
  1. What details are shown for each device on the map?
  • Clicking a device marker shows:
    • Address
    • Device ID
    • Temperature
    • Latest timestamp
    • Battery
  1. How do I track a device's route over time?
  • Click Show Route (in the marker's popup or in the table below the map), choose the start and end date and click Submit. The map shows the route.
  1. Can I view intermediate stops along a route?
  • Yes, clicking on any route point shows its timestamp and address.
  1. Why is my device's location not updating?
  • Ensure the device is powered on and has network connectivity. Contact support if the issue persists.

Account Management​

  1. What are the differences between primary and secondary users?

    • Primary user: all features, including device settings, start / stop, flights, profile, time zone and notification settings.
    • Secondary users: view data, download data, acknowledge alarms, manage trips and change their own password.

  2. How do I add a secondary user?

  • Account Management → Profile → Edit Profile → Add New Email, enter the address and click Save Profile. The address receives an e-mail with its password.
  1. Can I update my profile information?
  • Yes, the primary user can change the address and add or remove secondary e-mail addresses. The primary e-mail and the devices cannot be changed there.
  1. How do I change my password?
  • Account Management → Change Password: enter the old password and the new one twice (at least 8 characters, including a number), then click Update.
  1. Can I change the timezone for viewing device data?
  • Yes (primary user): Account Management → Select Timezone. It applies to the alarm table and the historical data on the device page, and is stored in your browser.

Security and Troubleshooting​

  1. What should I do if I forget my password?
  • Use Forgot password? on the Sign in page. You receive the e-mail "Login Credentials Reset - Halveon" with a new password; log in with it and change it under Account Management → Change Password.
  1. How do I ensure my account is secure?
  • Use a strong password that you do not use elsewhere, and change the password you received by e-mail after the first login.
  • Remove secondary e-mail addresses that should no longer have access.
  1. What do I do if my device data is not updating?
  • Check the device's network connectivity. If the issue persists, contact support.
  1. Can I revoke access for a secondary user?
  • Yes: Account Management → Profile → Edit Profile, click the bin icon next to the address and Save Profile. The address can no longer log in.
  1. What happens to my data if I close my account?
  • Accounts are closed by Halveon. Contact Halveon support (support@halveoncloud.com) before closing an account if you need a copy of your data — download your reports first with Download Data.